Everything your guest support operation needs. Nothing it doesn't.
From AI-powered self-service to real-time event intelligence — built specifically for how live events organizations work.
Every Channel. Every Event. One Workspace.
Unified Inbox
Email, SMS, live chat, and web forms in a single organized workspace. Full guest history across every channel, scoped to the right event.
Multi-Brand Architecture
Parent brands with child events. Separate channels, AI training, templates, and SLA settings per brand. Shared intelligence across the org.
Seamless Escalation
Loop in vendors, partners, and ops leads with zero seat licenses. They get portals with full context. Their responses teach the AI. No lost context in the handoff.
Event-Scoped Everything
Every conversation, insight, and report is tied to the specific event it belongs to. No more digging through noise to find event-specific information.
Instant Intelligence Across Every Event
AI Intent Analysis
Automatically categorize what guests are asking about: parking, refunds, accessibility, lineups. See trends as they emerge — spot operational issues and guest sentiment shifts surfacing through communications in real time.
Multi-Dimensional Reporting
Slice guest interaction data by brand, event, agent, channel, or time period. Get the answer in seconds, not hours. When leadership asks what guests are experiencing, you have the answer before they finish asking.
Automatic CSAT Tracking
Satisfaction scores with AI-powered analysis of what's driving dissatisfaction. Understand guest happiness across every event without manual surveys.
Closed-Loop Improvement
When the AI can't answer a question, it watches how humans resolve it and surfaces that resolution as a suggested KB update. Guest feedback flags underperforming answers. Trending questions become knowledge base articles. The system teaches itself — clicks, not forensic training.
AI That Handles the Volume
Per-Event AI Training
Train separate bots for each brand and event with their own FAQs, policies, and tone of voice. Each bot lives in its event's context.
Configurable Handoff
Choose AI-only, AI + human handoff, or AI + form fallback. Control exactly when and how humans get involved.
Instant Knowledge Updates
Push event changes to your AI in real time. Gate time changed? Parking lot closed? Updated in seconds, not hours. Teaching the bot is clicks, not a project.
AI Conversation Summaries
Every conversation gets an AI-generated summary — what the guest asked, what was resolved, what's still open. Your team picks up any thread with full context, no re-reading required.
Set Up Fast. Scale Effortlessly.
Minutes to Launch
No consultants. No lengthy onboarding. Connect your channels, upload your content, and go live the same day. Adding a new event or brand is just as fast.
Drag-and-Drop Form Builder
Visual builder with conditional logic, required fields, and custom layouts. Tied to specific brands and events for clean, organized data.
No Per-Event Fees
Add as many events and brands as you need. ASQR scales with your operation, not your invoice.
Flexible Agent Assignment
Assign agents per event or let the team pick up across the board. Managers stay in control, agents stay focused.
Ready to see the difference?
Book a personalized demo and we'll walk you through how ASQR works for your specific operation.
Book Your Demo